Frequently Asked Questions
Expert answers to your premium audio and high-fidelity equipment inquiries.
How do you ensure the safety of high-end audio equipment during shipping?
We use specialized heavy-duty boxes, custom-fitted foam inserts, and double-wall cardboard to protect sensitive electronics. For oversized items like floor-standing speakers or heavy amplifiers, we utilize professional palletized freight services to prevent damage.
What is the warranty period for certified pre-owned equipment?
All SkyFi Audio certified pre-owned products undergo a rigorous multi-point inspection and come with a 90-day limited warranty covering parts and labor, ensuring your vintage gear performs like new.
Do you offer international shipping for global audiophiles?
Yes, we ship worldwide via DHL and FedEx. Please note that international customers are responsible for any applicable customs duties, taxes, and ensuring the voltage compatibility of the equipment with their local power grid.
What is your return policy for electronics?
We offer a 14-day return window for most items. Products must be returned in their original packaging and condition. A restocking fee may apply to high-value specialty items to cover inspection and re-certification costs.
How can I be sure the vintage gear I'm buying has been properly serviced?
Every piece of vintage equipment is tested in our dedicated laboratory. We replace aging capacitors, calibrate bias settings, and clean all potentiometers. Specific service notes are often included in the individual product listings.
What payment methods do you accept for high-value transactions?
We accept all major credit cards, PayPal, and Apple Pay. For high-value purchases exceeding $5,000, we also offer bank wire transfers and specialized financing options through our partners.